Diabolocom: AI Product Owner 🤖
Diabolocom empowers organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels.
As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.
We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.
Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
About the Role 🎯
At Diabolocom, we believe the only way to get things done is to drive the company with a strong Product-centric approach, by engaging all stakeholders in shaping the vision and ensuring collaboration across teams to bring it to life.
Guided by our Product philosophy, the AI product team collaborates with customers, marketing, sales, and user support to understand and anticipate market needs:
- Providing solutions that directly address real-world challenges and practical use cases (pragmatism).
- Aligning solutions with business objectives by prioritizing the needs of frontline teams and end-users.
- Ease of use (ergonomics and user experience)
- Openness to seamless integration with third-party tools and systems through robust APIs, enabling flexible and scalable solutions.
As an AI Product Owner, you will join the AI team and you will work in collaboration with Rémi, our Head of AI Products, alongside 3 other product managers and our AI Tech team.
Your Missions 🚀
- You will translate feature requests, business strategy, and market opportunities into product priorities.
- You will participate in the definition of product strategy and roadmap to deliver value iteratively in collaboration with our Head of AI Products.
- You will write highly customer-focused specifications and user stories.
- You will create, maintain and prioritize the backlog for AI product items and the scope of sprints/releases with our agile cross-functional development teams.
- You will assist our development teams throughout sprints and manage testing activities with our QA engineers.
- You will create and maintain user documentation (offline and online, with a focus on online contextual help).
- You will collaborate with cross-functional teams (marketing, sales, support, engineering, and AI) to ensure alignment and successful product delivery.
- Because sharing is caring, we expect you to share your knowledge with your team!
- You will be accountable for the entire lifecycle of the product, from specifications to Production.
Skills You Demonstrate ✨
- Engineering school degree or Business school degree with tech background.
- 3+ years’ Product Ownership / Product Management experience.
- An understanding of AI technologies and how they work and the drive to use them to bring ROI to our customers.
- A genuine interest in Data / Telecom / Innovative solutions in modern consumer technologies.
- A strong sense of User Experience and ergonomics.
- Organizational and leadership abilities.
- Curiosity and autonomy.
- Excellent oral and written communication skills in French and in English.
- Experience working with lean/agile methodologies and tools.
- Experience in product-driven data analysis.
What’s in it for you? 🎁
- You’ll have a multi day onboarding to get to know our product, our teams and our culture!
- You’ll have the chance to work in a multicultural environment with colleagues coming from 5 different countries and 10 different nationalities 🇨🇵🇩🇪🇪🇦🇮🇹🇬🇧.
- You’ll have first choice IT equipment.
- Our office is based right in the heart of Paris, 100 meters from the Opera Garnier!
- Remote friendly.
- Lunch vouchers: Swile card.
- Team building events: Athens, Meribel, Ibiza, Porquerolles… what’s next? 😎
- Be part of a company at a key moment of its growth, with lots of opportunities 🚀.
- You’ll be lucky to join a team that is big enough to thrive but also small enough to actually have an impact on the success of the organisation!
- A context to work in where your ideas are listened to and valued, and in which you can easily contribute and make a difference.
- We offer opportunities to learn and grow.
Recruitment Process 🔍
- Interview with Jade, Talent Acquisition Manager.
- Interview with Rémi, Head of AI Products.
- Case Study.
- Interview with Bastien, our Head of AI Engineering.
- Team fit interview.
Does this opportunity appeal to you? Let’s talk! We are curious people and can’t wait to meet you!
At Diabolocom, diversity and inclusion are in our DNA. All qualified applicants will receive equal consideration for employment without regard to color, language, religion, sex, sexual orientation, gender identity, national or social origin, opinion disability, age.